Warranty Policy

At Lekkie, we stand behind our products and offer a 12-month warranty to give you confidence in your purchase. We are committed to delivering high-quality manufactured products that meet and exceed your expectations.  Please take a moment to familiarize yourself with our Warranty Policy.

1. Warranty Coverage:

• This warranty covers all Lekkie products manufactured by us and purchased directly from our website or authorized dealers.
• The warranty is valid for a period of 12 months from the date of the original purchase.

2. What Is Covered:

We warrant that our products will be free from defects in material and workmanship under normal use and service during the warranty period. This includes defects in the product’s construction, functionality, and performance.

3. What Is Not Covered:

This warranty does not cover damage caused by:

• Accident, abuse, misuse, or neglect
• Modification or alteration of the product
• Unauthorized repairs or disassembly
• Normal wear and tear
• Insufficient servicing as specified in the product user manual.
• Damage resulting from improper storage, handling, or installation
• Use of the product for purposes other than its intended use

4. Warranty Claims:

If you believe your product is covered under this warranty, please follow these steps:

• Contact the authorized Lekkie dealer you purchased your product from and notify them of your claim.
• Provide your order number and a detailed description of the issue you are experiencing.
• Their Support Team will guide you through the necessary steps for evaluation, including providing photos or videos if required.

5. Warranty Resolution:

• If the product is found to be covered under the warranty, we will, at our discretion, either repair the product, replace it with a new or refurbished item, or provide a refund or store credit.
• If we determine that the issue is not covered under warranty, we will inform you of your replacement options.

6. Shipping Costs:

Customers are responsible for any shipping costs associated with returning the product for warranty evaluation. Lekkie will cover the cost of shipping the repaired or replaced product back to the customer.

7. Contact Us:

If you have any questions or need assistance with a warranty claim, please contact our Customer Support Team.

We value your trust in our products and are committed to providing you with reliable and durable solutions. Thank you for choosing Lekkie. We look forward to serving you and ensuring your satisfaction.

This warranty policy is effective as of October 2023 and is subject to change at the discretion of Lekkie.