Here is a summary so you don’t have to read the whole document.
- We can ship anywhere in the world.
- You pay the import taxes, fees and duties for your country. Make sure you know!
- If you chose the wrong part we will send the correct part at your cost –
returned product must be in brand new, unmarked condition.
- If its faulty we will replace at our cost.
- If it fails during the warranty period we will sort it out.
- We only share your data with our couriers so they can find your house.
- We may ask you to sign up to our news letter.
- We may email you from time to time to remind you we exist.
- Dont copy our website or use any of our names, text or images with out our permission.
And here is the whole document.
Lekkie Limited can ship pretty much anywhere in the world. If your country is not listed as a ship-able address, please contact us.
Shipping is via DHL and takes 5 to 7 days.
TAXES, duties and fees
Import duties, fees and taxes are payable by the receiver. Please ensure you understand what these are before purchasing. Lekkie will not refund if you refuse your parcel because of the cost of import taxes and duties. Many countries threshold for import value is quite low. We ship with your invoice value so please check your countries customs website for more information. If you feel unsure, contact us and we can work out the landed cost with you.
If the value of your order is above your countries tax free threshold expect to pay,
1. DHL processing fee $20USD approx.
2. Your countries goods Tax.
3. Imposed duties for imported bike parts. Check HS code 871496 for your countries duties.
Returning product from overseas is a real challenge. Lets try to avoid it.
Please make sure you are ordering the correct part. If you are unsure, contact us, we can make sure you are getting the right part.
If you accidentally choose the wrong part, you can ship it back to us at your cost and pay the freight cost for the replacement parts providing the parts are still in brand new, unmarked condition. Or try and sell it and buy the correct part.
If the part you received is faulty, contact us and we will ship you a new part at our cost.
At Lekkie we want you to use Lekkie parts for Life. We want you to always be happy with your Lekkie product.
If you receive your product and there is a problem, contact us and we will work with you to quickly put it right.
If your product fails at any time during its life, we want to know. Send us photos and how it was set up on the bike. We will work with you to work out what happened so we can improve our future models. We will also help you with new product and bike set up to get the best out of your Lekkie product.
If your product is damaged on receipt, talk with us and we will work with you and DHL to find a resolution. Please tell us immediatly.
If your product is faulty when you recieve it, contact us and we will ship you a new one.
If you have an issue within a year of fitting your Lekkie product, we will evaluate the issue and replace your part.
If you have had years of great performance with your Lekkie product and could not be happier when it finally wears out, share your story and we will give some love back with a discount on your new parts.
Some things we ask,
Be fair. If you trash you part in a crash or a way over powered bike, be honest, tell us about it and we can offer a discount on a new part.
If your part has a problem, talk to us first before going to the world on social media. Lekkie are very good at putting things right. Get some Lekkie service, then go on social media.
Lekkie Limited is committed to providing goods and services in accordance with all privacy regulations, including the policies advised by the Privacy Commissioner of New Zealand. Any information we collect from you will only be used for the purposes of conducting our business, improving our site, supplying you with our products and services and keeping you informed about aspects of our business that may be of interest to you.
We will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, unless we obtain your prior permission.
We collect personal information from you, including information about your:
- contact information
- billing or purchase information
We collect your personal information in order to:
- ship to and service our customers.
- inform customers of product issues and updates.
Besides our staff, we share this information with:
- our freight companies in order to ship you your products.
We keep your information safe by using the latest industry software .
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected]
We use a secure payment processing system supplied by Stripe and Paypal for processing credit card and PayPal payments.
The use of personal information includes, but is not limited to, sending emails to keep you informed of the status of your order.
You might also be prompted to subscribe to our newsletters and special offers but the decision for opting in or opting out to receive these newsletters is entirely up to your discretion. We respect your rights to not receive these communications and if you advise us of this we will adjust your account accordingly. Every newsletter we send includes a clear link to unsubscribe in the footer and once unsubscribed you will no longer receive them unless you re-subscribe at a later date.
All personal information submitted on www.lekkie.tech is secured using the latest Secure Sockets Layer (SSL) premium encryption technology. Protecting your privacy and personal information is of the highest importance to us and we have systems in place to prevent unauthorised access to and disclosure of your personal information.
Cookies & Analytics
As you browse our site an eCommerce personalisation tool uses first party cookies (which means you are not tracked across websites) and similar technologies to collect anonymous information regarding your use of the site. This information includes the products you viewed and pages you visited, products you added to cart or purchased and general information such as city level location and device type.
We also use Google Analytics which utilities cookies for the purpose of analysing the use and behavior of visitors to our site. None of the information available to us is personally identifiable and you may disable cookies at any time to avoid this type of tracking.
Social Media plugins like Facebook may also track usage via cookies.
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Lekkie Limited, Copyright ©2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Yes that’s you Precialps!
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lekkie Limited shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, Lekkie Limited shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Please contact us if you have any questions.
8 Hautonga Street
Lower Hutt 5012
Phone: 022 6922 966
Email: [email protected]